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Shipping & Returns

Returns Policy

If you are not entirely happy with the products you have received, you may return to us in their new, unopened packaging. We will issue you with store credit :

  • We offer 110% store credit (in the amount of your paid price plus 10% extra)
  • Items must be returned within 14 days
  • Products must be in undamaged condition
  • Items must be unused and in their original packaging, with tags still attached
  • Shipping costs are non-refundable 

We recommend you send all products using registered post, with your returns address on the reverse side of your parcel.  Store credit is not issued for items lost or damaged in transit.

Please note, returns outside of the 14 days (upon receiving the parcel,) there will be a $10 return handling fee.

 

Our address is:

Peekaboo Baby 

PO BOX 4081

Burwood East

VIC 3151 

 

Exchanges

Customer will be responsible for the shipping cost to return the parcel and for us to ship you the replacements.

 

 

 

Be sure to include your name, address and RMA number with the returned item. 

Once your goods arrives and has passed inspection, we will issue you a store credit for the item.  The credit can be used to purchase any item in our store. 

You may return most new, unopened items within 7 days of delivery for a full refund of the product (excluding freight). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Returns take 2-7 business days to reach our warehouse. Once received by our warehouse, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account. We can refund you the same way you paid.

Please do not make returns to Peekaboo Baby without a return authority. 

 

Damaged & Faulty Items

In the unlikely event that you receive a damaged good, please contact us immediately so we can arrange for a replacement.  A return postage label will be issued to you, so you can return the faulty item free of charge.  We may request you email us photographs of the damaged item.

  • Damaged or faulty items must be reported within 14 days
  • Do NOT send damaged items back to us without contacting us first please


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Our main shipping courier is Australia Post. If you would require the use of other couriers (TNT, Fastway, DHL or Toll Priority), do contact us prior to placing your order.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Dollar.