Australia Post is currently experiencing significant delivery delays due to limited flights, and increased parcel volumes.
Please allow extra time for your order to arrive. Thanks for your understanding and patience. For more information, please visit AusPost website for more information.
Returns Policy
Please do not make returns to Peekaboo Baby without a return authorisation.
If you are not entirely happy with the products you have received, you may return to us in their new, unopened packaging. We will issue you with store credit :
- We offer 110% store credit (in the amount of your paid price plus 10% extra)
- Items must be returned within 14 days
- Products must be in undamaged condition
- Items must be unused and in their original packaging, with tags still attached
- All shipping costs are non-refundable
We recommend you send all products using registered post, with your returns address on the reverse side of your parcel. Store credit is not issued for items lost or damaged in transit.
Please note, returns outside of the 14 days (upon receiving the parcel,) there will be a $10 return handling fee.
Our address is:
Peekaboo Baby
PO BOX 4081
Burwood East
VIC 3151
Exchanges
Customer will be responsible for the shipping cost to return the parcel and for us to ship you the replacements.
Be sure to include your name, address and RMA number with the returned item.
Once your goods arrives and has passed inspection, we will issue you a store credit for the item. The credit can be used to purchase any item in our store.
You may return most new, unopened items within 7 days of delivery for a full refund of the product (excluding freight). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
Returns take 2-7 business days to reach our warehouse. Once received by our warehouse, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account. We can only refund you the same way you paid.
Damaged & Faulty Items
In the unlikely event that you receive a damaged good, please contact us immediately so we can arrange for a replacement. A return postage label will be issued to you, so you can return the faulty item free of charge. We may request you email us photographs of the damaged item.
- Damaged or faulty items must be reported within 14 days
- Do NOT send damaged items back to us without contacting us first please
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Our main shipping couriers are Australia Post and Sendle. If you would require the use of other couriers (TNT, Fastway, DHL or Toll Priority), do contact us prior to placing your order.
Please note that we do not guarantee same day despatch when you choose express post. If it is urgent, we will do our best to try and fulfil it. Please contact us before ordering to confirm if your deadline is possible.
Shipping costs are non-refundable if we have already sent your parcel out.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item may be found on its detail page.
*Free Shipping offer is for Australia Wide only